Return & Refund Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, unwashed, in original condition, and with all tags attached.
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Items showing signs of wear, washing, or damage will not be accepted.
Non-Returnable Items
The following items are non-returnable:
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Sale or clearance items
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Innerwear / accessories
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Customized or made-to-order items
Exchanges
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We offer size or color exchanges (subject to stock availability).
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Exchanges must meet the same return conditions above.
Refunds
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Once we receive and inspect your return, we will notify you of the approval status.
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Approved refunds will be processed within [5–10] business days.
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Refunds will be issued to the original payment method.
Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or incorrect.
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Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item:
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Please contact us within [48 hours] of delivery
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Provide your order number and clear photos
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We will arrange a replacement or refund at no additional cost
Contact Us
For return or refund requests, please contact us at:
📧 customerservice.vomos@gmail.com
📱 WhatsApp:011-1057 0957