Frequently Asked Questions (FAQs)

Shipping fee:
Peninsula Malaysia is RM8
Sabah & Sarawak is RM16.

Local and international delivery takes around 10-15 working days once your order has been placed for READY STOCK items. This DOES NOT apply for PRE-ORDER items. Please check the item’s status before making a purchase as they are clearly stated on the website.

If you received the wrong item/ have an item missing from an order, please contact us immediately. Please email us your order details and provide evidence to issue an exchange/ refund. If your correct item is out of stock, we will reimburse your money to your original payment method.

Please visit our website vomos.asia. Everything you need to know is in here!

At VÓMOS, your privacy is what matters the most, and we will do our very best to protect it. Therefore when it comes to payment, we make sure that all your payment information is safe and protected.
Payment methods
a. Credit/Debit/PayPal Paypal verifies payments through debit/credit cards are done to avoid any fraudulence activities. For payments with debit/credit card, please select PayPal and choose "Pay as Guest". If you wish to proceed to pay with your PayPal account, please sign in and pay as you would with other sites. 
b. Online Transfer You can process a payment transfer (via online banking) to our account during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pay via this method. 
c. ATM TransferYou can bank-in to us via Cash Deposit machines to our account accordingly and email us the proof of purchase with your order number, personal details to askme@vomos.asia for us to proceed the shipping process. We will automatically cancel your order if the payment was not made within 24 hours.

You will need to email us at askme@vomos.asia within the first 48 hours to stop the process your order. Terms & Conditions apply.

Unfortunately, you’ll have to make a separate order for the additional item(s).

You’re safe and secure with us. We do not sell nor disclose your personal information to other parties for any purposes.

Please contact us at askme@vomos.asia for other enquires.

Unfortunately, we only refund delivery fees for defect products. Delivery fees are borne by the customer, and we are not liable for replacements/exchanges/refunds until the item reaches our office.

Please allow up to 5 working days for us to process your refund. Refunds may take up 15 business days to be credited back into your original payment method.

Return and Exchange policyTo start the refund/exchange process, please email us at askme@vomos.asia with the information below:- Account Name- Order number- Return item(s)- Contact person- Contact number- Shipper address- Number of packagesRefunds may take up 15 business days to be credited back into your original payment method especially if you've purchased via Online Banking method.

 30 Day Return Gurantee
 Asian Fitting
 Eco Friendly
  Fast & Reliable Delivery
VÓMOS
No. 16-1F, Jalan Setia Perdana BF U13/8F, Seria 88 Business Centre,
40170 Shah Alam SGR,
Phone number: 017-776 0721 / 018-956 3882
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